Fire & Water - Cleanup & Restoration™
Like it never even happened.®
Need emergency cleanup? Contact us immediately.
| SERVPRO® of Northern Rhode Island (RI) |
401-949-9955 |
| SERVPRO® of The Attleboros, Massachusetts | 508-223-0505 |
| SERVPRO® of Southern Worcester County, MA | 508-234-3399 |
RESTORATION:
» Fire & Smoke Damage
» Soot Damage & Puffback
» Water Removal
» Dehumidification
» Mold Mitigation
» Storm Response
» Move Outs
» Contents Restoration
» Electronic Equipment
» Inventory Service
CLEANING:
» Air Ducts & HVAC
» Biohazard & Vandalism
» Carpet & Upholstery
» Drapes & Blinds
» Ceilings & Walls
» Artwork & Books
» Deodorization
Fire & Smoke Damage Restoration Steps
SERVPRO Restoration Services
| The following steps may be included in the fire & smoke restoration emergency service, as determined to be applicable. |
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Surveying and Pretesting First, we will walk through the job with you to determine the areas that have been affected. Second, we will pretest the cleanability of surfaces as needed. Pretesting is a SERVPRO System process designed to identify those items that will be restorable. Third, we will make a detailed scope and inventory of each affected area. Finally, we will give you a summary of our findings and explain the best steps for restoration. |
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Extent of Cleaning We will review the full extent of the smoke damage. However, you and your insurance adjuster have the final say as to the extent of cleaning to be performed. Please consult with your adjuster if you have any questions. You will be responsible for payment of anything your insurance company does not pay. |
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Window Cleaning For normal smoke damage, windows will be cleaned on the inside only. |
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Metal Polishing Unless conditions warrant chemical restoration, metals such as silver and brass will be cleaned and buffed only. Polishing will only be done if we are authorized by both you and the adjuster. |
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Floor Finishing Hard surface floors will be mop cleaned. Stripping, sealing and refinishing will only be done if conditions warrant them and we are authorized by both you and the adjuster. |
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Clean/Preparation for Paint Wall and ceiling surfaces which are heavily smoked and cannot be cleaned completely will be cleaned so that sealer and paint will adhere. These surfaces may clean up better with additional work. However, this type of additional work is usually not authorized by or paid for by insurance companies when painting is still required. If you request any noncovered services, you will be responsible for payment. |
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Deodorizing We guarantee our deodorizing to be complete provided that all sources of odor have been removed, cleaned or sealed. |
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Clothing Your insurance company may encourage you to clean any affected clothing in your home. If the damage is too heavy or if facilities are not available, we will recommend a local professional laundry and dry cleaner we use to do the work. You may use any laundry or dry cleaner that you wish. However, it is important that they be familiar with smoke damage in order to do the job properly. |
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Ductwork If you have forced air heat, we will inspect your system to determine if smoke has entered the ductwork. If so, we will recommend measures to remedy the situation. |
