Emergency Fire Damage Process Overview*

One Hour:

Within one hour from notice of loss, a SERVPRO Professional will contact you to arrange for service. You’ll know help is on the way!

Four Hours:

Within four hours of loss notification, we will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation:

One of our trained, uniformed and equipped SERVPRO Professionals will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

Pretesting:

We will begin pretesting for restorability, working from the source of the damage outward. We'll determine was is unrestorable, what is restorable, most effective restoration methods, areas and items unaffected and areas that need to be reviewed by the insurance adjuster.

Eight Hours:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

Cleaning, Restoration & Deodorization:

SERVPRO Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

Final Walk-Through:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.